Frequently Asked Questions

Standard delivery is 24–72 hours for most documents (1–5 pages). Express 24h is available for an additional +50% surcharge. Longer or more complex documents (contracts, audits, NGO reports) may require 3–5 business days. You will receive an exact delivery time in your quote.

Yes. All certified translations bear the official stamp and signature of a sworn translator accredited by the Cour d'Appel de Lomé (No. AFA/013). This accreditation is recognised by embassies, consulates, universities and official institutions in Togo and internationally.

Certified translation is priced per source page: 15,000–20,000 FCFA per page for standard documents such as diplomas, transcripts and civil-status records. A minimum project fee of 25,000 FCFA applies, and Express 24h delivery adds 50%. Longer legal or corporate documents that need certification are quoted individually. Every quote is free and sent within 24 hours.

Choose general translation for contracts, reports, NGO documents and internal business files that don't require an official stamp — priced at 66–118 FCFA per word. Choose certified (sworn) translation when an embassy, university, court or government body will verify the document legally — visa applications, university admissions and court submissions. When in doubt, the quote tells you which applies.

Yes. Documents are received and delivered digitally worldwide. Physical certified prints can be collected in person in Tokoin Doumasséssé, Lomé or shipped internationally on request. Payment is accepted via bank transfer and international wire (SWIFT). The certified translation bears the legal stamp of the Cour d'Appel de Lomé which is internationally recognised.

Yes. Workshops are delivered at your office/premises in Lomé or live via Zoom for distributed teams across West Africa and internationally. Scheduling is coordinated with your HR or operations contact.

Yes. All documents are handled under strict professional confidentiality. Files are kept in a secure, encrypted folder, are never shared with any third party, and are permanently deleted after delivery. A formal non-disclosure agreement is available for institutional clients on request. See Operational Policies for full terms.

For institutional and corporate clients: Corporate bank transfer — Ecobank Togo, Orabank Togo. SWIFT international transfer — for clients outside Togo and international organisations. Corporate Invoice Workflow: Full payment execution or an authorised purchase order is required prior to processing. A Pro-Forma invoice is issued first, followed by a fiscal invoice upon delivery. Minimum project fee: 25,000 FCFA on all translation requests. See Operational Policies for full terms.

Send your document by email to [email protected]. Accepted formats: PDF, JPG, PNG, Word (.docx), or any scanned image. The resolution should be clear enough to read all text. For very large files, you can also send via WhatsApp (+228 79 71 62 58). You do not need to send the original document — a clear photo or scan is sufficient for certified translations.

The Corporate Training Retainer is a flat-rate monthly programme at 200,000 FCFA/month. It includes 8 onsite workshops per month (2× per week, 60 minutes each), for a maximum cohort of 5 employees. The programme covers Business English and/or Professional French, tailored to your team's specific needs. A team placement test is conducted before training begins. Book a free consultation via Calendly.

Each Corporate Training retainer covers a maximum of 5 employees per cohort. This keeps workshops interactive and allows personalised feedback. Larger organisations can run multiple cohorts under separate retainers.

Workshops are delivered at your office/premises in Lomé or live via Zoom for distributed teams. The programme structure stays the same — 8 × 60-minute sessions per month, scheduled with your HR team.

Corporate Training is billed monthly at 200,000 FCFA/month via Pro-Forma invoice. Payment by bank transfer (Ecobank Togo, Orabank Togo) or SWIFT for international organisations. Advance payment or an authorised purchase order is required before the programme begins.

French ↔ English (FR↔EN) only. This exclusive focus ensures the highest level of precision, domain expertise and legal validity in both languages. For other language pairs, I can recommend trusted colleagues in the professional translation network.

For source documents: PDF, JPG, PNG, TIFF, Word (.docx), Excel (.xlsx), PowerPoint (.pptx), and scanned images. For delivery: certified translations are always delivered as PDF with official stamp. The original Word file can also be provided for general translations on request.

Yes — every certified translation includes both a secure digital PDF with official stamp and a physical certified print. The physical copy can be collected in person at my office in Tokoin Doumasséssé, Lomé or sent by courier on request. For clients outside Lomé or Togo, digital delivery is standard with physical copies available on request.

Standard delivery is 24–72 hours for most documents (1–5 pages). Express 24h is available for an additional +50% surcharge. Longer documents may require 3–5 business days. You will receive an exact delivery time in your quote.

Yes. All certified translations bear the official stamp and signature of a sworn translator accredited by the Cour d'Appel de Lomé (No. AFA/013). This accreditation is recognised by embassies, consulates, universities and official institutions internationally.

Certified translation pricing depends on document type: vital records (birth/marriage certificates, diplomas): 15,000–20,000 FCFA per page. Express 24h: +50% surcharge. Minimum project fee: 25,000 FCFA. All quotes are free and provided within 24h.

All courses operate on a monthly subscription model, payable in advance by the 5th of each month: Standard Tutoring (BAC/BEPC): 30,000 FCFA (4 sessions/month) · 60,000 FCFA (8 sessions/month). Online Private Class (Adults): 35,000 FCFA (4 sessions) · 68,000 FCFA (8 sessions). In-Person Immersive (Lomé): 45,000 FCFA (4 sessions) · 85,000 FCFA (8 sessions). Each session is 1 hour. Unused sessions do not roll over to the following month.

Yes. Online Private Classes are available worldwide via Zoom. Students and professionals from any country in West Africa or internationally can enrol. Sessions are scheduled flexibly Mon–Fri 8:00–20:00 and Sat 8:00–18:00 (GMT+0). Payment is accepted via bank transfer and international wire.

Before your first session, you complete a short placement test (1h) that locates your exact level on the CEFR scale from A1 to C2. It requires no preparation — just a conversation and a few written exercises. The results allow me to design a learning plan that starts at exactly the right level, so no time is wasted on content you already know.

Each track includes specific premium assets. Standard Tutoring: strict curriculum synchronisation, targeted assignment reviews, homework tracking, and a written monthly progress report to parents. Online Private Class: HD virtual portal configuration, lifetime cloud resource drive access, and between-session support for corrections and practice. In-Person Immersive: printed worksheets tailored to your level, direct pronunciation and fluency feedback, and all local travel costs covered.

All major mobile money services available across Togo and West Africa: Flooz (Moov Africa) — +228 79 71 62 58. Mixx by Yas (Yas Togo) — +228 92 44 70 14. Ecobank Mobile — details provided with invoice. Bank Transfer — details provided with invoice. Monthly subscriptions are due by the 5th of the month before sessions begin.

A minimum of 24 hours' notice is required to reschedule. Sessions rescheduled with more than 24 hours' notice will be moved to a mutually agreed date within the same calendar month. Any session cancelled with less than 24 hours' notice is permanently forfeited and billed at full cost. Sessions do not roll over to the following month.

Yes — sessions are scheduled flexibly Mon–Fri 8:00–20:00 and Sat 8:00–18:00 (GMT+0). If your availability changes, simply let me know at least 24 hours in advance and we will find a time that works. The goal is a sustainable rhythm that fits your life, not a rigid timetable.

No minimum level is required. Courses are available from complete beginner (A1) to advanced (C2). The placement test determines your starting point precisely. Whether you are learning English or French from scratch, preparing for a professional exam (DELF, DALF, TCF, IELTS, TOEFL), or refining your business communication, the programme is designed around where you are today.