Terms of Service

Last updated: October 2026. These Terms of Service govern every quote, order and delivery agreed with Azaël Iloki (“I”, “me”), sworn translator registered with the Cour d’appel de Lomé, Togo. Placing an order — by WhatsApp, email, the quote form or in writing — means you accept these terms.

01Services

I provide certified (sworn) French–English translation, general translation, web-content translation, legal translation for law firms, transcription and translation of recordings, interpreting, language courses, executive coaching, ICAO Level 4 preparation, corporate training and academic tutoring. The exact scope of each engagement is set out in the written quote you approve before work begins.

02Quotes & orders

Every quote is free and returned within 2 working hours, and within 24 hours in all cases. A quote is valid for 30 days and states the price, turnaround, direction of translation and delivery format. Work starts once you approve the quote and, where applicable, pay the agreed deposit.

• Quotes are based on the documents supplied. If the final files differ materially in length or complexity, I will re-quote before continuing.
• Prices for individuals are shown net; corporate and institutional invoicing is exclusive of tax.

03Payment

Accepted methods are Moov Money Flooz, Mixx, Ecobank Mobile, bank transfer and cash paid in person in Lomé; international clients can be invoiced in EUR, USD or FCFA. Corporate and institutional orders may require a deposit or a pro forma invoice before work begins. Certified translations are released once payment is confirmed unless a written account agreement states otherwise. Translation agencies pay within 30 days of the invoice date.

04Turnaround & delivery

Standard turnaround is stated in your quote — typically 24–72 hours for certified documents and 2–5 business days for larger files. Express 24h delivery is available at +50%. Delivery is by email and, on request, as a stamped paper copy collected in Lomé or sent by courier within Togo. Turnaround runs from the moment I receive complete, legible files and confirmed payment where required.

05Certified (sworn) translation

A certified translation carries my stamp and signature as a translator sworn before the Cour d’appel de Lomé. It certifies faithful correspondence with the source document you provide. I cannot vouch for the authenticity of the source document itself, and acceptance by a given embassy, court or authority remains that body’s decision. Where an authority sets a specific format, tell me before delivery.

06Your responsibilities

• Provide complete, legible documents and the correct spelling of names, places and dates as they must appear.
• State the destination country and authority so the translation meets its requirements.
• Check the draft or delivered file promptly, and send any layout or format request within 7 days of delivery.

07Revisions & errors

If I make a translation error — a mistranslation, omission or typo attributable to me — I correct it free of charge, whenever it is reported. Changes to the source text, added content or preference-based rewrites after delivery are quoted separately.

08Cancellation & refunds

You may cancel before work begins at no cost, except where a service sets a notice period. Once work has started, you are billed for the portion completed. A session — course, tutoring, coaching or training — can be rescheduled with at least 24 hours’ notice; a session cancelled with less notice is due in full. If an interpreting assignment is cancelled less than 48 hours before it starts, the deposit is retained. For monthly courses, training, web-content plans and the Referral Retainer, cancellation takes effect at the end of the cycle that follows one month’s notice. Corporate training and web-content plans carry an initial three-month term, then continue month to month. Certified work already stamped and delivered is non-refundable.

09Confidentiality

All documents are handled under strict professional confidentiality and kept in a secure working folder. Source files and delivered translations are retained for 30 days after confirmed delivery and then permanently deleted; deletion is immediate on request. Only the register of certified translations — number, date, document type and language pair — is kept indefinitely: it is what lets a receiving authority verify where a translation came from, and it holds no document content. An NDA can be signed on request. See the Privacy Policy for how personal data is processed.

10Liability

My liability for any engagement is limited to the fees paid for that engagement. I am not liable for indirect losses, for delays caused by incomplete files or third-party services or for a decision by an embassy, court or authority to accept or reject a document.

11Intellectual property

Once payment is complete, you own the delivered translation. I retain the right to keep an anonymised record for accounting and quality purposes only, consistent with the Privacy Policy.

12Governing law

These terms are governed by the law of the Togolese Republic. Disputes will first be addressed amicably; failing resolution, the courts of Lomé have jurisdiction.